Michele Janezic Agency

As Serap’s front end office, we are Serap in India. We visit the client monthly to develop partnerships, business opportunities and to follow up.

In the first quarter of 2005, we conducted a market study for SERAP. The Chairman, Eric Boittin, visited India in March to meet potential clients and authorities for the validation of his market.

Since 2005 he is coming regularly to meet with heads of dairy companies and cooperatives and government representatives in order to make proper decision at each stage of the project.

According to the needs, Serap France Representatives from different department visit India four times a year.

Other Serap technical and administrative teams visit India to look after installation of equipment, recruitment, commercial strategy and local team.

Michèle Janezic often goes on location to ensure quality of the operations and maintain close ties with clients.

A dedicated technical team has been recruited and trained in France and India to do the technical installation and Afters Sales Services.

In addition, Michèle Janezic Serap India has organised the visit of Serap’s major Indian clients to France:

In November 2006, Harsev Singh, Head of Dairy Retail department at Reliance has visited Serap France plant and we have taken him to a farm and to a dairy to understand our practice.

In April 2008, we have also organised the visit of a delegation of a dozen of GCMMF-AMUL district chairman to see the Serap factory and the chain of Milk collection at farm and dairy level.